Refund policy

Return and Refund Policy

Zeelayers.com

Thank you for shopping at Zeelayers. We want you to love your deskmat / mouse pad. If something isn't right, here's how our return and refund process works.

1. Return Window

You have 7 days from the date of delivery to request a return or exchange. Requests made after this window will not be accepted.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

The product is unused, unwashed, and in its original condition.
The product is in its original packaging with all tags/labels intact.
You have proof of purchase (order number or invoice).

The following items cannot be returned:

Products damaged due to misuse or improper care after delivery.
Customized or made-to-order deskmats (unless defective).
Items marked as "Final Sale" at the time of purchase.

3. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos/videos of the product and packaging. We will arrange a free replacement or full refund for verified claims.

4. How to Initiate a Return

Email us at Zeelayers@gmail.com or use the contact form on our [Contact page] with your order number and reason for return.
Our team will review your request and share return instructions within 1–2 business days.
Pack the item securely in its original packaging and ship it to the address provided by our team.

5. Return Shipping Costs

If the return is due to our error (wrong/damaged/defective item), Zeelayers will bear the return shipping cost.
If the return is due to a change of mind, the customer is responsible for return shipping charges.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approved refunds are processed within 5–7 business days to your original payment method.
Depending on your bank/card issuer, it may take a few additional days for the refund to reflect in your account.
For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit, as per your preference.

7. Exchanges

If you'd like a different design, color, or size, you can request an exchange instead of a refund, subject to product availability, within the same 7-day window.

8. Order Cancellations

Orders can be cancelled free of charge before they are shipped. Once an order has been shipped, it can no longer be cancelled but may be returned as per this policy.